Refund policy

Last updated: June 2026

Because every print is made to order just for you, I don't accept returns or exchanges for change-of-mind purchases or sizing errors. Please take a moment to review the size guide and product details before placing your order. And if you ever have questions before buying, I'm happy to help. Just reach out at hello@jenmont.com.

I stand behind every print I send out. Here's what to do if something goes wrong.

Fine Art Prints

Something arrived damaged or defective? I'm so sorry. That's not okay. Please contact me at hello@jenmont.com within 7 days of delivery with your order number, a photo of the damage or defect, and a photo of the packaging it arrived in. Once I receive those, I'll get a replacement printed and shipped to you as quickly as possible at no charge. No need to ship anything back.

Your package seems lost? If your tracking hasn't updated in 7 days, or your order hasn't arrived within 15 days of the expected delivery date, please reach out at hello@jenmont.com and I'll investigate.

A few things to keep in mind All prints are made to order and are final sale unless there is a damage or defect. Refunds or replacements are not available for dissatisfaction due to color variation between screens. Colors may appear slightly different depending on your monitor settings, so please review the product images carefully before purchasing. Custom and special orders are final sale under all circumstances. Damage claims submitted after 7 days of delivery cannot be guaranteed.

Original Artwork

Original artwork is one-of-a-kind and all sales are final. A dedicated shipping and return policy for original artwork, including insurance and transit details, is coming soon.

For any questions about an original artwork purchase in the meantime, please reach out at hello@jenmont.com.

Questions?

I'm a one-person shop and I genuinely care that you love what you receive. If something is wrong, just reach out at hello@jenmont.com. I'll always do my best to make it right.